The function of design, is letting design function.
Whilst we do everything we can to make sure you’re happy with your order, we do realize that from time to time things don’t always work out. So if you need to make a return, we’re on hand to help.
returns: your questions answered
A: No problem. Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returns are only accepted in new condition, in their original boxes, and should never be assembled.
Once an item has been assembled, it is no longer returnable. Some vendors may be excluded. Special order/customized items are non-returnable. All refunds, exchanges, and store credits are subject to a 15% restocking fee plus round-trip shipping charges.
A: We do everything to ensure safe delivery. If damage occurs, save packaging and notify us immediately. Damage must be noted on delivery receipt.
Concealed damages must be reported within 72 hours with photos. Partial damages should be noted while accepting remaining items.
Replacement parts or product replacement will be provided. If declined, refund/store credit/exchange options are available.
A: Non-returnable items include personalized, custom-made, or made-to-order products.
Business contracts, used items, items without original packaging, assembled products, mattresses, and floor models cannot be returned.
A: All returns are subject to round-trip shipping charges. Even for free shipping orders, actual outbound cost will be deducted.
A 15% restocking fee applies. Refund, store credit, or exchange is processed after return is received.
A: Once received, we inspect the product and process refunds within 14 working days.
Refunds take approx. 5 working days to reflect in your account.
For returns, contact: support@roomservice360.com